By Appointment Only | 9:30 AM - 6 PM , Tuesdays -Saturdays | locksofnu@gmail.com

Salon Policy

Before your appointment

• Please arrive with your hair detangled and ready to be treated. Any prior style must be removed before your scheduled appointment time. Removal of the previous style during your scheduled appointment time is not allowed, can cause disruption to your appointment time, and may result in the cancelation/ rescheduling of your appointment. 

Lateness

• We work by appointment only and do our best to begin appointments during their scheduled time. Please arrive on time as late arrivals may cause a disruption in our appointment schedule and, as a result, inconvenience following scheduled appointments. Late arrivals may result in a rescheduling/ cancelation of your appointment.

Cancelations and No-Shows

• To provide the best possible experience to all of our clients, we ask that you reschedule or cancel at least 1 day (24 hours) before your scheduled appointment. A nonrefundable cancellation or no-show fee will be charged in the full amount of your service and cannot be applied towards future appointments. 
  

Guests

• Please refrain from bringing any guests and children who are not being serviced. 
  
• An adult must accompany children being serviced.

Accepted Payments

• We accept all major credit cards, debit cards & cash.
• There are no refunds. We do our best to ensure that all clients leave our space looking good and feeling great about their hair care service.  If you are not satisfied, please notify your stylist prior to the conclusion of your appointment, and they will do their best to remedy and accommodate you.
  
• NYS Sales Tax is added to each transaction